Dear Coyote Design Customer,
We strongly recommend an immediate evaluation of the TAB (CD101T) of the Summit Lock for locks installed since August 1st, 2011. To check for the bad part, simply bend the tab backwards so the teeth are exposed. With very little pressure the tab will snap. Visit www.coyotedesign.com to view a video of this procedure.
If you are at all uncertain about the quality or condition of the part in your possession please request a replacement part from Coyote Design (800) 819-5980 and one will be sent to you immediately at no cost.
The Tab (CD101T) can be found in the following product numbers.
CD101, CD102, CD101XT, CD101XTM, CD101M, CD102M
It has come to our attention that the wrong material was used to inject a small portion of our last batch of CD101T, Summit Lock Tabs. The wrong material causes the tab to be extremely brittle and can break easily. In most cases the tab is so brittle it will break during the donning of the liner, however, it is possible it could happen while the patient is wearing the prosthetic which could result in the prosthetic falling off.
Our current estimate is that less than 100 of the bad parts were mixed with the good parts. Only a portion of the one hundred estimated shipped, most of those shipped did so in the month of September 2011. We are still working to narrow down the specific quantity of the bad parts that were shipped, and when.
We are very sorry for the inconvenience, but we are hopeful that our proactive approach to the matter will help reduce further escalation of the issue.
Matt Perkins
Director of Marketing
Coyote Design